Last updated: June 2026

Thank you for choosing Aurcen.

Every order is carefully prepared to ensure it arrives in perfect condition.

Pre-Orders

The Founder Collection is currently available as a pre-order.

Estimated production time is approximately 60 days, followed by an estimated 15 days for shipping.

Please note that these are estimated timeframes and may vary depending on production, customs, or shipping conditions.

Order Processing

Once your order is ready, you will receive a confirmation email with your shipping details and tracking information.

Worldwide Shipping

We proudly ship to customers in most countries around the world.

Shipping availability may vary depending on your location.

Tracking Your Order

As soon as your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Shipping Delays

While we always aim to deliver orders as quickly as possible, unexpected delays caused by customs, weather, holidays, or shipping carriers may occasionally occur.

We appreciate your patience and understanding.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the package and product.

We will review your request and, if approved, provide a replacement or a full refund.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact our support team. We're always happy to help.