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Frequently Asked Questions
Everything you need to know before ordering Aurcen.
💎 What is Aurcen? +
Aurcen is a premium crystal candy brand inspired by gemstones, created to deliver a luxurious candy experience.
📦 Is this a pre-order? +
Yes. The Founder Collection is currently available as a pre-order.
⏳ When will my order ship? +
Production takes approximately 60 days, followed by around 15 days for shipping.
🍓 Can I choose my flavors? +
Yes. Depending on your selected bundle, you can choose your preferred flavors before completing your order.
🌍 Do you ship worldwide? +
Yes. We offer worldwide shipping to most countries.
🚚 How can I track my order? +
Once your order ships, you will receive a tracking number by email.
🔄 Can I return my order? +
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
📩 How can I contact Aurcen? +
You can reach us through our Contact Us page or by email.
mail@aurcen.com